CONTACT

Our support team reliably and competently helps with any questions related to Horizon Tradcrest. Whether you’re just learning, already registered or actively using the platform, we help you move forward quickly.

How to contact us

We provide specific support for all account- and usage-related matters for Horizon Tradcrest. Our team is available Monday to Friday during normal business hours (PHT) and handles requests with high priority. Typical areas we help with:

• Account creation and verification, as well as account management (includes profile and risk settings)
• Technical help for the platform, the app or in case of errors
• Questions about deposits and withdrawals, processing times and accepted payment methods
• Information about features, strategies, AI logic and available instruments
• Feedback, ideas and suggestions for development
• Support for other issues, from general to individual

Use the secure contact form below and fill in all relevant fields so we can process your request quickly. Generally you will receive a response within 24 hours on business days, often sooner. For urgent technical issues a live chat may be available (weekdays 9 AM–6 PM).